Refund Policy

01 / Product Freshness Commitment

At Toko Kopi Sembilan, we are committed to providing the finest freshly roasted coffee beans. Due to the consumable nature of coffee products, all orders are non-refundable unless an error occurs on our end.

02 / Damage & Error Claim Requirements

You are eligible for a replacement or full refund if:

• The coffee type or variety sent does not match your order confirmation.
• The received grind size is incorrect (e.g. ordered Whole Bean but received Fine Grind).
• The product packaging is torn or severely damaged prior to courier dispatch.

03 / Complaint Claim Procedure

To submit a claim, please follow these steps within 48 hours after package receipt:

• Contact our customer service via WhatsApp at +62 813-2869-806.
• Provide your Order Reference Code (e.g. KS9-XXXXXX).
• Attach unboxing photos/videos as evidence of product condition upon receipt.

04 / Refund Processing

Once approved, refunds will be processed to your account within 1-3 business days. For replacements, we will cover the shipping fee for the replacement item.